OUR POLICY

While using our equipment (wetsuit, rash vest and surfboard) the client agrees to use it with care. The Pure Surf School assumes no liability for any injury, death, damages, losses or costs incurred by the customer and/or to third parties due to activities, error, negligence, offences, misconduct, omissions, failures or any illegal false information attributable to our company. In the case of negligence or misconduct, the customer will be responsible for costs incurred in the repair or replacement of damaged material. The following are considered cases of neglect or misconduct: Use of soft boards outside the white water area. Unless instructed by a qualified instructor. · Use of hard boards in the white water area. Unless instructed by a qualified instructor. · Walk or sit on the surfboard when upside down (fins faced upward). · More than one person walking or sitting on the board simultaneously. · Dragging of surfboard or wetsuit. · Any damage caused to the equipment intentionally. Cancellations, Changes and Refunds: Cancellations and Changes: In case of cancellation, the customer will receive a credit for use in booking rental services supplied by us in the amount of: · 100% refund if cancellation made 24 hours in advance of the scheduled start of service. · 50% refund if cancellation made 12 hours in advance of the scheduled start of service. · 0% if cancellation is not made 12 hours in advance of the scheduled start of service. Refunds: Under the conditions of subparagraph above, the appropriate Refunds will be made in the form of credit. Refunds are not made in other forms of payment for equipment rental. Thanks for trusting PURE SURF SCHOOL GRAN CANARIA.